PRIVACY POLICY
John Anthony Guitars is committed to ensuring the safety and security of all customer information.
This policy covers data collected and processed through our website www.johnanthonyguitars.com
We advise you to read this policy carefully.
Contact us
If you have any questions regarding our Privacy Policy you can contact us using the details below:
Email: sandra@johnanthonyguitars.com
Phone: 01723 586822
Write to : Sandra Blakey
John Anthony Guitars
17 Fieldside Close, Cayton, Scarborough, North Yorkshire, YO11 3EB
What Data Do We Collect From You
To process your order we collect certain personal identification information. This includes:
Name
Billing address
Shipping Address
Email address
Contact telephone number
How Do We Collect Your Data
You provide John Anthony Guitars directly with information through the following means:
Order Form
Review Form
Contact Form
Information is provided indirectly through
Use or view of our website via your browser's cookies
Cookies
These are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website we may collect information from you automatically through cookies or similar technology. You are able to opt out of cookies on our homepage, by following the link below.
https://www.johnanthonyguitars.com/store/c1/Featured_Products.html
Information on how Weebly (our website host) use Cookies can be found below:
https://termsandprivacy.weebly.com/privacy-en.html#_Toc27134595
How Will We Use Your Data
John Anthony Guitars collects your data so we can fulfil your order. It is used for the following:
Email confirmation of your order
Email shipping updates relating to your order
Emails to inform you of any delays relating to your order
Email to request a review of our products following a purchase
Respond to enquiries submitted through our contact form
Third Party Processing
When we process your order, your data will also be received by third parties as follows:
Stripe for all credit/debit card payment processing
Paypal for payment processing
Shipping organisations for the purchase of sending your order
No information, financial or personal, will be released to any government institutions or local authorities except as required by law.
As our ecommerce host site, Weebly also collect analytical information for statistical purposes. Their privacy notice can be found here:#
https://termsandprivacy.weebly.com/privacy-en.html#_Toc27134591
How Do We Store Your Data
All personal data is kept securely on our computer system and is password protected from unauthorised access
Personal data relating to your order is kept for 7 years not only to provide you with my services but also to comply with my tax and financial obligations, and to resolve disputes, and enforce any agreements.
After this time all personal information will then be deleted from our system and requests filed for deletion from third party databases.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at sandra@johnanthonyguitars.com if you wish to make a request.
How to complain
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Delivery Policy
We endeavour to dispatch items as quickly as possible, usually the same or next day, depending on the time the order is received. If we find ourselves unable to supply the item ordered we will refund your payment straight away and inform you via email.
UK deliveries are sent via Royal Mail 1st class and are usually dispatched with 1-2 days. European deliveries are sent via Royal Mail Standard (unless the Tracked Service has been chosen) and are usually delivered within 10 working days. Worldwide deliveries are sent via International Royal Mail Tracked Service. These can take up to 14 days and in some parts of the world can take considerably longer. We will only refund on items that have not been received after 28 working days.
All items leaving the UK from the 1st January 2021 legally have to carry a Customs label. In some instances this can delay delivery as it proceeds through the Customs system. Unfortunately this is out of our control hence the 28 day refund policy term.
Any delivery details requested to be put on the package ie; leave on doorstep etc, will be noted on the package, however, JAGuitars will not be liable in this instance for delivery and as such our refund guarantee will no longer be valid.
We accept no responsibility for delays caused by weather conditions or postal service failures. You must ensure that the postal delivery address for your item is current and correct at the point of order. We accept no responsibility if this is not the case.
Postage Costs
UK Free 1st Class Postage
Europe Standard Post £4.90 or Tracked £9.90
Rest of World Tracked only £10.90
UK deliveries are sent via Royal Mail 1st class and are usually dispatched with 1-2 days. European deliveries are sent via Royal Mail Standard (unless the Tracked Service has been chosen) and are usually delivered within 10 working days. Worldwide deliveries are sent via International Royal Mail Tracked Service. These can take up to 14 days and in some parts of the world can take considerably longer. We will only refund on items that have not been received after 28 working days.
All items leaving the UK from the 1st January 2021 legally have to carry a Customs label. In some instances this can delay delivery as it proceeds through the Customs system. Unfortunately this is out of our control hence the 28 day refund policy term.
Any delivery details requested to be put on the package ie; leave on doorstep etc, will be noted on the package, however, JAGuitars will not be liable in this instance for delivery and as such our refund guarantee will no longer be valid.
We accept no responsibility for delays caused by weather conditions or postal service failures. You must ensure that the postal delivery address for your item is current and correct at the point of order. We accept no responsibility if this is not the case.
Postage Costs
UK Free 1st Class Postage
Europe Standard Post £4.90 or Tracked £9.90
Rest of World Tracked only £10.90
Refund Policy
- We offer a full refund on any items that are damaged or found to be faulty however no refund will be given until the item has been returned to us for assessment.
- Please use the 'contact us' page www.johnanthonyguitars.com/contact.html to let us know if you have a problem or concern.
- WE PRIDE OURSELVES ON OUR CUSTOMER SERVICE AND YOU WILL ALWAYS BE TREATED FAIRLY AND WITH DISCRETION.
We use Paypal or stripe to accept all electronic payments |
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Patents, Trademarks and Copyrights:
All imagery, words and content on this website remain the property of John Anthony Guitars.
JAGuitars is not affiliated nor associated with any other manufacturers. Use of trademarked names such as Fender, Gibson, Guild, Jackson, Ibanez, Charvel, EMG, ESP, Epiphone, Gretsch, Bigsby, Rickenbacker and their associated products names such as Strat, Stratocaster, Les paul, ES-335, SG, 6120, Marshall and other descriptive terms are used for comparative purposes only.
John Anthony Guitars has no affiliation with these brands, and we do not infer or imply any relationship to these companies.
Musical Rights
Music and lyrics are all written, performed and produced by John Anthony Blakey under the name of Strange Folke West.
These are subject to copyright and remain sole property of John Anthony Blakey.
All imagery, words and content on this website remain the property of John Anthony Guitars.
JAGuitars is not affiliated nor associated with any other manufacturers. Use of trademarked names such as Fender, Gibson, Guild, Jackson, Ibanez, Charvel, EMG, ESP, Epiphone, Gretsch, Bigsby, Rickenbacker and their associated products names such as Strat, Stratocaster, Les paul, ES-335, SG, 6120, Marshall and other descriptive terms are used for comparative purposes only.
John Anthony Guitars has no affiliation with these brands, and we do not infer or imply any relationship to these companies.
Musical Rights
Music and lyrics are all written, performed and produced by John Anthony Blakey under the name of Strange Folke West.
These are subject to copyright and remain sole property of John Anthony Blakey.
2013 COPYRIGHT, ALL RIGHTS RESERVED.